3rd Line Support Analyst- £35,000
My client provides technology services to many of the UK and Ireland’s largest and most ‘mission critical’ operational systems. They are looking for a result orientated 3rd Line support Engineer to join their team.
About the Role
The role will involve providing general 3rd line IT support to a range of public sector and blue light emergency services customers predominantly on a Microsoft platform.
As a 3rd Line IT Engineer the role will require a strong troubleshooting, problem-solving and technical skills based background using various diagnostic tools.
In addition, strong inter-personal skills are required to guide customers (both internal and external) through situations (over the phone as well as face-to-face), providing resolution to incidents and ultimately reach customer satisfaction.
Communication is a key skill to enable the management of faults through incident, change and problem management.