This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

 

Job Description

One of the UK's leading private provider of mental health services is looking for a 2nd line technician support to assist with hardware and software problems via phone and ticketing system. You will be joining an expanding team of technology analysts.

 

Key Responsibilities:

  • To provide 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service for all support queries and ensure that all SLA’s are met
  • To work effectively and productively with 3rd line support
  • To take ownership of user problems, perform technical diagnosis and fix the issue either remotely or arrange a site visit.
  • To log all calls on the tickets logging system and maintain full documentation
  • To maintain user security on all systems
  • Ensures that internal SLA’s and ITIL processes are followed
  • Maintain a knowledge base of any software or hardware problems detected
  • To arrange for external support visit where problems cannot be resolved remotely

About You:

  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7/10/XP)
  • Networking Experience (LAN, WAN & Wi-Fi)
  • Experience using and troubleshooting Libra & MS Office Suite (2003,2007,2010 &2013)
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing & delegation)
  • Knowledge of Active Directory & Exchange Server
  • Understanding of Printers Set-up & Maintenance
  • Understanding of PC hardware set-up /configuration and TCP/IP networking skills
  • Excellent telephone manner and face to face communication skills
  • Exposure to MS SQL server and power-shell would be beneficial
  • IT related degree would be beneficial, but is not essential

Please note: all successful applicants will be subjected to a DBS disclosure check.