4 Jobs Found
email - as they go live.
Customer Service, Contact Centre, First Line IT Support, 1st Line IT Support, Junior Service Desk, Graduate, IT Graduate
2 months contract
Inside IR35 (required to use an umbrella company)
£180 per day
Based onsite in Kingswood, Tadworth
A large managed IT service provider requires a Customer Service Specialist with excellent customer service skills to welcome the employees back in the office.
This is an excellent opportunity for an IT Graduate looking to begin their career in IT Support. They are looking for enthusiastic, confident, tech-savvy individuals who have worked in a customer-focussed role previously.
Key responsibilities include:
- Helping employees returning back to the office, navigating their way round, showing how to use new technology/applications
- Provide excellent customer service and front of house duties
- Diagnosing and resolving technical issues
- Escalating any issues when required
To be considered you will need:
- Excellent written and verbal English language skills
- Provides excellent customer service, is willing to help others and strives to exceed expectations
- Organised with ability to multi-task
- Experienced in dealing with customers face to face
- Able to work in a fast paced environment
Please submit your CV for immediate consideration.
TechHub Specialist
2 months contract (with extensions)
£240 per day, inside IR35
Onsite in Kingswood or Cannon Street
A leading IT Managed Service Provider is actively looking for a Technical Specialist to join their TechHub onsite in Kingswood or Cannon Street and provide support to the employees.
TechHub is a customer facing team, the primary goal is to deliver a high level of service aligned to business requirements and achieve a high level of customer satisfaction. The working hours are between 8.00am - 6.00pm Monday - Friday this is split across 3 shifts. This role also includes a level of weekend work.
The team provide an important interface into the user base and other Technology teams, providing services around the following technologies - desktop (Windows and Mac), fixed and mobile telephony, basic network, video conferencing and MFP printing.
The individual teams respond to faults (from minor individual issues to high severity incidents) raised by customers via a centralised service desk, undertake all new installations and moves of IT equipment and also resource a wide range of tasks as part of infrastructure projects.
Your skills and experience
- IT experience, with proven technical support experience
- Solid knowledge of desktop environments Windows 10 and Office365
- Good TCP/IP, RAS, SCCM knowledge would be an advantage.
- Understanding Wyse Terminal / Citrix / Virtual Desktops
- Experience supporting mobile technology and mobile applications.
- Knowledge of Ricoh Printers
- Working knowledge of Intranet and Internet applications.
- Good knowledge of voice / network architectures.
- Understanding of TCP/IP protocol, horizontal and vertical cabling structures
- Understanding of WAN/LAN architecture.
- Knowledge of Avaya IP Telephony, Polycom Video Conferencing
- Industry Recognised Qualifications - MCSA Windows 10 / MCSE / MOS
- Knowledge of Apple Desktop / Laptop / macOS would be an advantage
- ITIL foundation certificated would be an advantage.
- Customer-service focus, with a positive, ''can do'' attitude
Please apply with your up-to-date CV for immediate consideration.
Technical Support Helpdesk, Customer Service, Contact Centre, First Line IT Support, 1st Line IT Support, Junior Service Desk, Graduate, IT Graduate
3 month contract
Inside IR35 (required to use an umbrella company)
£180 per day
Based onsite in Kingswood, Tadworth
A large managed IT service provider requires a Customer Service Specialist with excellent customer service skills to welcome the employees back in the office.
This is an excellent opportunity for an IT Graduate looking to begin their career in IT Support. They are looking for enthusiastic, confident, tech-savvy individuals who have worked in a customer-focussed role previously.
Key responsibilities include:
- Helping employees returning back to the office, navigating their way round, showing how to use new technology/applications
- Provide excellent customer service and front of house duties
- Diagnosing and resolving technical issues
- Escalating any issues when required
To be considered you will need:
- Excellent written and verbal English language skills
- Provides excellent customer service, is willing to help others and strives to exceed expectations
- Organised with ability to multi-task
- Experienced in dealing with customers face to face
- Able to work in a fast paced environment
Please submit your CV for immediate consideration.
TechHub Specialist
2 months contract
£230 per day, inside IR35
Onsite in Kingswood
A leading IT Managed Service Provider is actively looking for a Technical Specialist to join their TechHub onsite in Kingswood and provide support to the employees.
TechHub is a customer facing team, the primary goal is to deliver a high level of service aligned to business requirements and achieve a high level of customer satisfaction. The working hours are between 8.00am - 6.00pm Monday - Friday this is split across 3 shifts. This role also includes a level of weekend work.
The team provide an important interface into the user base and other Technology teams, providing services around the following technologies - desktop (Windows and Mac), fixed and mobile telephony, basic network, video conferencing and MFP printing.
The individual teams respond to faults (from minor individual issues to high severity incidents) raised by customers via a centralised service desk, undertake all new installations and moves of IT equipment and also resource a wide range of tasks as part of infrastructure projects.
Your skills and experience
- IT experience, with proven technical support experience
- Solid knowledge of desktop environments Windows 10 and Office365
- Good TCP/IP, RAS, SCCM knowledge would be an advantage.
- Understanding Wyse Terminal / Citrix / Virtual Desktops
- Experience supporting mobile technology and mobile applications.
- Knowledge of Ricoh Printers
- Working knowledge of Intranet and Internet applications.
- Good knowledge of voice / network architectures.
- Understanding of TCP/IP protocol, horizontal and vertical cabling structures
- Understanding of WAN/LAN architecture.
- Knowledge of Avaya IP Telephony, Polycom Video Conferencing
- Industry Recognised Qualifications - MCSA Windows 10 / MCSE / MOS
- Knowledge of Apple Desktop / Laptop / macOS would be an advantage
- ITIL foundation certificated would be an advantage.
- Customer-service focus, with a positive, ''can do'' attitude
Please apply with your up-to-date CV for immediate consideration.
