Provide 1st line and 2nd line onsite and remote technical support services to our clients contract customers, in line with personal skill sets
Resolve issues in a competent manner, whilst communicating professionally with the customer and members of the Service Desk, Infrastructure and Professional Services teams
Prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
To be responsible for completing specific technical projects as designated by the Service Management Team e.g. Service Transitions, Projects and deployments
Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs
Essential Experience & Attributes
Be able to demonstrate IT related problem-solving skills
IT infrastructure support working across a range of up to date technologies including desktop/laptop/printer hardware, Office 365, Exchange 2013, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT
Professional Profile Pre-requisites include minimum of two years’ experience in a similar technical role
Full clean driving licence
Essential Security Checks
Baseline Personnel Security Standard (BPSS) pre-employment checks
My client is looking for an experienced 1st / 2nd Line IT Support Analyst so sit within their IT department based in Farnborough.
About the Role
The ideal candidate will be experienced in providing IT support, remotely, by e-mail and face-to-face. They will be customer focussed, with a confident, polite phone manner, maintaining a good rapport with all staff.The IT Support Analyst will be part of a rotating shift pattern, covering 06:30-19:30 Monday-Friday and including an out of hours on-call system.
Experience supporting users with infrastructure, hardware and software.
Advanced IT skills.
AD, Windows 10, Office 2013/2016/365, hardware, configuring PCs.
Network experience (including fibres) would be preferred by not essential.
Audio/Visual experience would be beneficial but not essential.