Service Desk Analyst, Helpdesk Analyst, 1st Line Support, Windows 10, Office 365, Active Directory, Service Desk Engineer, Helpdesk Support, IT Support, IT Analyst, ICT Support, Desktop Support , 1st Line, First Line,
Duration: 4 weeks initially (extensions likely)
Shift Pattern: Mon - Fri, hours between 7am to 7pm
A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Engineer to join their busy team based on their end clients site at Manchester. This is an excellent opportunity for an IT Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk.
Key responsibilities include:
Providing both deskside and remote support to users
Timely resolution of IT related problems within specified SLA’s
Diagnosing and resolving hardware/software problems and configuring PCs
Installing, upgrading and replacing core hardware and software
Escalating any issues when required to Second/Third Line Support
To be considered you will need:
Proven experience within an IT Service Desk role
Good all-round IT Knowledge
Good ITIL knowledge and able to work within SLAs
Excellent spoken and written communication skills
A real passion for delivering excellent customer service
Please submit your CV for immediate consideration.
Sharepoint Developer, O365, Software Development, Sharepoint, Power Apps Flow
My leading client is looking for a Sharepoint Developer with experience in PowerApps. The client is looking for someone to help them develop SharePoint internally in order to move away from the tradiitonal off the shelf product. They have a number of Excel spreadsheets which they would want building into documents within SharePoint. The ideal candidate will have a strong SharePoint development background.
Strong SharePoint development skills
Proven PowerApps experience.
Worked in an agile environment.
Strong communication skills with a can do attitude.
Ability to work independently as well as in a team environment.
If you would like to be considered for the role please submit your CV.