GENERAL FUNCTION

 

The E Commerce Content & Marketing Manager will support the WWW EU Ecommerce organisation by managing the content and marketing for all of the brand sites. This person possesses a solid grasp of digital marketing, user experience best practices, knowledge of online creative and multimedia production, and an understanding of online analytics.

 

KEY ACCOUNTABILITIES

 

  • Partner cross-functionally ensuring that WWW EU E Commerce content meets the overall brand strategy and business objectives.
  • Manage the Marketing team to develop the appropriate messaging and content requirements and manage the end to end creative development including coordinating briefs, asset requirements, translations, launches, data entry, QA and approvals. Find scalability/efficiency opportunities, ensure that updates are prioritised and delivered on time.
  • Manage each site's online marketing calendar and work with the E Commerce team to ensure that online touchpoints are integrated from an execution and reporting standpoint. Update and make revisions to marketing calendars in coordination with E Commerce marketing.
  • Work cross functionally to ensure that the sites appropriately reflect the key product stories and are aligned with overall sales plans. Ensure the product content is displayed and translated correctly.
  • Writing entertaining and informative search engine optimised copy.
  • Targeting keywords set by the online marketing manager and basing articles around them.
  • Keeping up to date with industry best practice and monitoring content activities of competitor websites.
  • Assisting the online marketing manager with ad-hoc copywriting.
  • Repurposing content for different mediums including social media and video.
  • Updating all sections of the website including homepage and all other categories.
  • Training the ecommerce team on how to use the website content management system.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

 

  • Relevant general Marketing and Content experience
  • Understanding of and a passion for digital marketing and E Commerce
  • Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail
  • Effective time and people management skills
  • Strong written and verbal communication skills, fluency in French and German a plus
  • Pro-active, self starter with an ability to identify issues and areas of opportunity
  • Comfortable collaborating with multiple teams
  • Demonstrate the organizational ability to facilitate multi tasking in a fast paced environment
  • Strong computer skills, in depth knowledge of Microsoft excel, Word, PowerPoint and Outlook. Experience with HTML and JavaScript a plus. 
  • Experience with Omniture Site Catalyst  or similar analytic tool

WORKING CONDITIONS

 

Normal office environment.

IT Sales, Data and Analytics: 8 Jobs

Service Desk Analyst

£120 - £140

Skills: Local Support Engineer, IT Support, IT Support, Service Desk, IT Support Engineer, Desktop Support, Deskside Engineer, First Line Support, 1st Line Support

Our Bristol city centre based client requires a Service Desk Analyst for an initial 3-month contract to assist customers with face to face, deskside and remote support.

Responsibilities 

  • Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment, diagnosing and resolving IT hardware and software problems, configuring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
  • To provide local assistance in the delivery of IT solutions and be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
  • Travel to satellite offices when required to provide deskside support
  • Become involved in the implementation of best practice across Business areas, by providing informal training and advice on the effective use of the firm’s hardware and software.
  • Assist IT colleagues within Local Support by sharing information, knowledge transfer and experience sharing
  • Complete Local Support admin duties

Key Skills & Experience 

  • Good all-round knowledge of IT and its use within a business environment for a minimum of 1 year.
  • Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
  • Desirable experience – Mac OS, SQL, ServiceNow
  • Will have worked within a Customer Services environment with strong customer service skills and been involved in relationship management.
  • Must have a flexible approach to working hours

Please note that interviews are taking place on Thursday the 3rd of January 2019 so please submit your CV for immediate consideration. 

Gigamon Network Engineer - GigaVUE-HC1 and HC2 models (INTERNATIONAL CONTRACT)

£600 - £600

Gigamon Network Engineer - GigaVUE-HC1 and HC2 models (International Contract)

Location choices: Germany - Ratingen, Italy - Milan, or Ireland - Dublin

Salary: TBC

Days: FT Monday – Friday 

Contract Duration: 12 months

An excellent opportunity has arisen to work exclusively on a cutting-edge role within Gigamon Network Engineering for a leading telecoms client.

This is a unique opportunity to join a market leading organisation at an exciting point in their development.

Project Responsibilities:

  • Working on installation and configuration of Gigamon devices as part of the project.
  • Preparing, executing and working alongside Full Time Employee’s
  • The Gigamon activities happen in between the Cisco and Juniper element on the network

Essential Requirements:

  • You need to have Cisco Nexus and Juniper experience
  • Strong evidential experience of GigaVUE-HC1 and HC2 models
  • You need to be a quick learner
  • The Gigamon activities happen in between the Cisco and Juniper element on the network
  • You should have knowledge of Gigamon packet brokers (primary skills) and networking (secondary skills)

F5 Engineer - F5 / TCP/IP / CISCO ACE /

£400 - £500

F5 Network Engineer

Location: Milan

Pay: TBC

Days:  FT Monday - Friday

Contract Duration: 6 months contract

A leading IT Managed Services company has a requirement for a Network Engineer / F5 specialist for a customer project based in Milan.

This is a 6 months contract with possible extension.

To be considered we are looking for an experienced Network Engineer proven experience on F5 deployment projects

Key Responsibilities:

  • An F5 Engineer is required to perform complex installations of F5 solutions, as determined by business projects.
  • Installation - Performing complex installations of F5 solutions, as determined by business project. Upgrades, as required - Planning and implementing Software/Firmware and Hardware upgrades Design - provide design services for new implementations. Working closely with key Stakeholders, drive and deliver against the F5 Roadmap.
  • Enforce standardisation and drive improvement initiatives in the team.
  • Work collaboratively across the wider department to develop, promote and implement process initiatives.
  • Ensure processes and procedures are strictly adhered to.

Key Capabilities and Knowledge:

  • Five- plus years working in a TCP/IP networking discipline, ideally dealing on CISCO ACE and GSS devices.
  • Knowledge of F5 BIG-IP devices is highly desirable, but not essential if experience on the CISCO platforms is present
  • Excellent presentation, verbal and written communication skills, including the ability to successfully articulate and transfer complex ideas to a wide audience.
  • The ability to work well with all levels of stakeholders/customers and management, and to be self-motivated and flexible
  • In-depth knowledge of technologies including TCP/IP networking and services such as DNS
  • Understanding of server operating environments, including a strong background in UNIX, and experiences with switches, routers and firewalls in intranet/Internet/extranet environments.
  • Ability to apply a thorough understanding of IP routing and TCP and UDP service provision in environments that are technically complex and also may be complex from an organizational perspective
  • Strong understanding of the OSI networking model as well as protocols such as HTTP, SSL and other server concepts
  • The ability to work both with and without direct supervision

Service Delivery Support

£230 - £230

Service Delivery Managerial Support

Location: Burton-On-Trent

Pay: £230 per day

Days/hours: FT Monday – Friday Contract Duration: Until 30th April 2019 – with potential to go permanent

 

Service Delivery Manager, Service Delivery Support, 3rd Line Support,

 

An excellent opportunity has arisen for a Service Delivery Support to provide quality support at a fantastic globally successful establishment.

 

The role will predominantly be based in Burton-On-Trent on site, where you will be helping on the Service Desk Support side, with occasional need to attend Site meetings in the UK (all travel expensed).

 

There is a likelihood that it will be extended and maybe even turn into a permanent role.

 

Key Responsibilities:

 

1. Initial on-site presence during / post migration (as appropriate - may not be all migrations).

2. Primary escalation point for for support issues (after a case has been logged with the relevant Service Desk or supplier).

3. Responsibility for ensuring the stakeholder are following the correct support and escalation processes.

4. Triage calls with hotels post migration to run through open and known issues.

5. Responsibility for the ongoing training of Service Desk and other support teams.

6. Owner and writer of knowledge articles for the stakeholder, including the use of and success of these articles.

7. Completion of random ticket audits for stakeholder tickets.

8. Development and ownership of Stakeholder Reporting and Dashboards 

9. Continual Service Improvement specific to ticket trends and processes.

Essential Requirements:

  • Strong background and proven experience in a Service Delivery Manager position (Service Desk Lead or strong 3rd Line also very desirable)
  • Strong experience of being within a service desk support team
  • Enthusiasm to deliver a high-quality service
  • Effective in resolving issues well, whilst maintaining positive relationships
  • Ability to monitor quality assurance effectively and implement improvement where necessary
  • A hands-on approach to resolving third line issues and willingness to engage on site when needed


Network Engineer

£275 - £300

Skills: Network Engineer, Network Engineering, CISCO, Core, Edge, MPLS, WAN

Our managed services client requires a Network Engineer for an initial 3-month contract to be based on their client site in Preston.

Responsibilities:

  • Work with current teams to understand and accept a handover of all network configuration, management and troubleshooting for all networks and associated components across the multi-site business, including all routers, switches, firewall and load balancers.
  • Perform all necessary device upgrades & firmware upgrades in accordance with requirements and business risk.
  • Although you will be supporting the networks from within the 3rd line support team, you will provide technical advice and resource to the project delivery team.
  • Ensure all current processes and policies are adhered to, including and not limited to PCI/DSS, GDPR and other standards.

Key Technologies:

  • Core and Edge switch topology
  • Switch stack configuration
  • Managed MPLS WAN
  • Cisco Catalyst, Nexus and small business products
  • Direct internet access with P2P Layer circuits
  • Multiple VPNS
  • Cisco AnyConnect and Checkpoint Client Access Management
  • Duo and Symantec VIP 2FA
  • Checkpoint client access with Symantec VIP 2FA
  • Mereaki and Cisco Wi-Fi solutions
  • Netflow implementation and analysis
  • VMWare and Hyper-V network configuration, management and troubleshooting
  • Firewalls; Cisco ASA, Checkpoint, WatchGuard
  • Load balancers, Netscaler, Jet Nexus
  • Remote management of all devices

This role will start on the Monday the 10th of December with interview taking place this week, so please submit your CV for immediate consideration.

NOC Engineer

Shift allowance

Global network and communications service provider are expanding their NOC team and have a requirement for a Senior Network Engineer to join the team. 

 With over 40 years’ experience in their sector, the business has a strong reputation for innovation and customer experience. Their core areas of expertise lie within data networks, security, voice, managed services and professional services. They have a strong focus on training and development for employees and offer excellent opportunities for progression.

 The position includes some queue, workload and team supervision responsibilities, and the role is expected to be a technical focal point and SME within the team for the customer’s network; validating escalations into 3rd level Technical Support, 3rd Party Vendor, and Local Exchange Carriers. Duties also include training other members of the NOC group and associated assurance teams.


Main Responsibilities:

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults. Monitor and action the trouble ticket queues daily in a timely and professional manner. Take ownership of complex investigations and work closely with 3rd line Technical Support
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk
  • Support customer SoW (scope of works) items including major incident management, proactive network audits, problem management, case closure control, service review meetings and ownership of customer improvement plans
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis
  • Monitoring the network performance, Identification of activities that present risk to the live network. Action and resolve using the correct processes and procedures
  • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison


Experience and skills required:

  • Advanced understanding of IP networking specifically Cisco and Juniper, demonstrated via certification and operational experience
  • Experience working on Data/IP networks within an operational environment; completing 1st/2nd level diagnostics across multiple technologies and Vendors
  • Demonstrative experience in Incident Management and Service Operations environments
  • Advanced 2nd line technical competency level that spans all IP related technologies
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task
  • Proactive attitude with an ability to take ownership of issues
  • Train Service Desk staff on technical, functional and procedural items
  • Excellent customer focus
  • Happy to undergo SC Cleareance 

 

This is a fantastic opportunity for an experienced Network Engineer Professional to go foward in their career and join a Global Network Organisation!

 

If this is of interest, please apply today for immediate consideration


Project Controller/ Planner

Excellent Benefits

Our Client; a UK wide leader in Technology is seeking to expand their project team and recruit a Project Controller to join their Transport Side of the Business at their Warwick site.

Role Profile:

  • Planning, scheduling, progressing, co- ordinating and reporting of projects to the Project Director, Project Team and Client
  • Gathering progress data and update information from the Project Team ( Workstream owners), Sub- contractors and Suppliers to assess the impact on the overall programme
  • Ensure the suitable mechanisms are in place to collect the required information

Business Operations Skills:

  • Practical use of planning applications including Primavera P6 (essential) and Microsoft Project
  • Practical use of Microsoft Office applications including, Word, Excel, PowerPoint
  • Articulate
  • Having attention to detail
  • Self-starter

This is an excellent permanent opportunity for a Project Professional who is looking to excel in the Project Environment working for a leader in Technology offering a great package!

Please apply today with your up to date CV if this is of interest for an immediate consideration.

NetApp Engineer

Excellent Benefits

Our client is a leader in technology delivering cutting edge technology UK Wide.

Due to expansion are seeking a Netapp Engineer to join their Engineering team at their Camberley, Surrey site.

This is a permanent opportunity which would suit a Netapp Engineer to sit in the Cloud team who has a passion and a background in Cloud Technology and Netapp. Within this position you will act as an internal technical escalation point and use your knowledge and understanding to mentor and coach internal resources. In addition to this you will be responsible for the identification of trends, security threats or technical bulletins with a view to minimise the impact on customers.

Typical Deliverables

  • To act as a technical lead within their nominated customer account for both internal and external requirements.
  • To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service.
  • To train internal engineering staff and customers on products and solutions.
  • To maintain awareness of all customers incidents and report where necessary on nominated accounts.
  • To add value by highlighting trends, security threats or technical bulletins which may affect customers.
  • To be responsible and accountable for all documentation and technical information relating to customer networks.
  • To adhere to internal and external processes about task allocation, completion, reporting and change. This includes updating all parties and associated documentation.

Operational Skills - Qualifications

Essential

  • NetApp certifications
  • NCIE Specialist

Operational Skills - Experience

  • Excellent verbal and written communications
  • Leadership qualities
  • Presentation skills

This is an excellent opportunity for NetApp Engineer looking to progress in their career!