Cloud and Infrastructure Solutions

Skills: IT Support, IT Support Analyst, First Line Support, 1st Line Support, Desktop Support, Deskside Support, Deskside Engineer, Service Desk Analyst 

Our industry leading client requires a IT Support Analyst for a long term contract engagement to be based out of their Guildford office in Surrey. 

Due to their continued growth and success they are looking to add to their exisiting team, you will be responsible for assiting users with a range of IT Support issues both in person and remotely. This is a perfect role for someone with 12-18 month experience in IT Support as it will give you the platform to take your career onto the next level. 

Key Skills:

• Provide prompt and professional 1st Line Support to the user base according to SLAs
• To log incident calls using the CRM support desk system
• Ensure all support calls are effectively managed with minimum disruption to the client
• Support issues are responded to and resolved to plan and/or within agreed timescales
• Provide regular feedback to customers regarding the progress of support call status
• Review, react and resolve to issues reported via real time monitoring alerts

Interviews are taking place onsite from Monday the 18th of February, so please submit your CV for immediate consideration. 

Skills: Adminstration, IT Admin, Security Administration, Security Access, IT Security, IT Principles , ISO27001, Security Audit, 

Our central Birmingham based client requires an IT Security Administrator for an initial short term contract to asssit them with a short term engagment surrounding IT Security Administration. 

Key Skills

• Highly organised
• Managing dynamic priorities to tight timescales
• Sound understanding of IT security principles
• Knowledge of IT security certification eg ISO27001, Cyber Essentials
• Adapt answers in knowledge base to meet questionnaire requirements 
• Succinct writing style 

Please submit your profile for immediate consideration. 

Skills: Service Desk Analyst, Deskside, Service Desk, First Line Support, 1st Line Support, IT Support, IT Technician, Local Support Engineer, Hardware Fix, Software Fix 

Our industry leading client requires a talented First Line Support Analyst for a long term contract engagement to be based out of their Guildford offices. 

Key Responsibilities:

• Take calls from customers and log their tickets
• Assigning tickets that can’t be resolved to 2nd Line Support
• Remotely connecting to customers for training and support
• Work to agreed SLA’s such as ticket quality and customer satisfaction

Things you need:

• Experience with 1st Line Support
• Strong experience of working with bespoke software and hardware
• Understanding of Windows 
• Experience of using remote access tools

Initially please submit your CV for immediate consideration. 

Skills: Cyber, Cyber Security, Threat Intelligence, Threat, Vulnerability, Project Manager, Threat Intelligence Platform, 

Our leading Brentford based client requires a Project Manager with a proven Cyber Security background for an initial short term engagement based out of their dedicated Cyber Security location. 

You will be required to finalise the deployment of a Threat Intelligence Platform, and integrate a number of API threat intel feeds into the Threat Intelligence Platform. 

You will also be required to manage the ongoing development of the Resilient incident management platform and managing requests from the wider business to enable the technical team to focus on the 3-6 month roadmap of activities 

Skills & Experience:

• Cyber Security
• Threat Intelligence Platform 
• Resillent Incident Management 
• PM experience

Please submit your CV for immediate consideration. 

Two exciting opportunities has arose with a Global Payment Solution Provider in the KMS engineering team. The team has been responsible for developing and maintaining Cryptographic applications that is used worldwide due to new projects and expansion, we are on the look out for a software developer who will maintain and evolve the continuous integration process which has been put in place previously.

As a software developer you will be supporting the KMS software engineering team through designing, programming, testing, documenting and delivering new or existing software solutions.

If this sounds like an exciting new challenge, please see below and do get in touch.

Role
• Maintaining and evolving the Continuous Integration Process put in place for the development team.
• Driving the adoption of best development practices in the team.
• Designing, developing, testing, implementation, documentation, maintenance and support of systems application software in adherence with company standards, processes and best practices.
• Devising elegant and practical solutions to technical problems.
• Develop high quality, secure, scalable software solutions based on requirement and design specifications within expected time and budget.
• Follow standards in development and testing to ensure compliance with Audit Requirements.

All About You

• Continuous Integration/ Continuous Delivery and related tools (Code Quality, Build Management, etc...)
• SCM (git) Expert
• Design Patterns.
• Java : Essential
• JavaScript (NodesJS, Angular, …)
• Database : Good Knowledge.
• Eclipse framework : Good Knowledge.
• Java Frameworks such as Spring, Hibernate, …
• English spoken : Good knowledge.
• C, C , Python, …
• Desirable : Cryptographic skills.

Project Scheduler – North West, England - £30-£35k P.A - DOE

Job Purpose Summary:

The Scheduler will be an expanding role and their duties will change and develop to meet our ever-changing Customer’s requirements.

Key Responsibilities:

• Scheduling Planned Maintenance Visits with Major Clients and specific Service Engineers
• Scheduling Remedial and Corrective activity with Major Clients and specific Service Engineers
• Building and maintaining strong, long-lasting Customer Relationships at all levels.
• Preparation of various activity Reports.
• Preparation of KPI Reports covering all aspects of the Contract.
• Liaising with Internal Departments relating to all Contract matters (Customer Service, Accounts & Sales).
• Attending Contract Review Meetings and production of minutes for all Meetings (External and Internal).
• Ensure the timely and successful delivery of all aspects relating to Service.
• Assist with challenging Client requests or issue escalations as necessary
• To understand the Business and its Goals
• Produce reports on the following areas: Corrective Activity Scheduling Performance, Quoted Works Scheduling Performance, PPM Scheduling KPI Performance
• The Scheduler will become fully conversant with the system and will be able to extract various reports and raise various documents in line with the role.
• Working through daily reports and actioning where needed.
• Record all information on our designated portals & systems

Are you striving to be the best you can be?

An exciting opportunity has arise for the right consultant to join a highly established IT services provider, who are experts in complex infrastructure solutions. That cater to the ever-changing needs of most dynamic, visionary, agile businesses in the mid-market.

The Role:

As the Network and Security Consultant you will provide pre-sale support and subsequent deployment expertise for projects which deliver resilient and secure network infrastructures within customer estates. You will be collaborating with specialist in other technology stacks to construct a comprehensive security portfolio and deployment strategies for the company to provide to customers.

Key Requirements:

- Experience and knowledge in network switching and routing;Cisco (ISR, Catalust, Nexus)

Juniper (SRX)

Dell (N-Series, Force10)

HP/ Aruba (Procurve)

- Experience and knowledge in firewals and security;Palo Alto (Panorama and PA-/VM-Series)

Juniper (SRX)

Cisco (ASA)

- Knowledge and experience in wireless networking;Cisco Meraki

Ruckus (ZoneDirector and ZoneFlex)

- In-depth troubleshooting experiences

Understanding of the following will be significantly advantageous:

- Microsoft Stack (SQL, Windows Server, Active Directory, Exchange etc)

- Storage (Dell EqualLogic/ NetApp)

- VDI (Citrix XenApp, XenDesktop, Microsoft RDS)

- Virtualisation (VMware, Microsoft Hyper-V)

- Microsoft Cloud (O365/ Azure)

Desirable;

Working towards or holding vendor certification in any of the following areas;
- Palo Alto PCNSE
- Cisco CCNP Level in Routing & Switching/ Security
- Juniper JNCIS-SEC or JNCIS-ENT
- Ruckus WiSE

Please note: regular travel (occasionally overseas) and occasional working during unsocial hours including weekends is inevitable.

My client is a leading managed service provider, with over 20 years’ experience of delivering IT services to a wide range of customers across many markets and geographies. They are looking for an experienced Networking and Security Consultant to join their Operations department.

About the Role

The ideal candidate will need to demonstrate experience-based knowledge of Networking & Security (including specifically vendors such as Palo Alto, Juniper, Cisco, Dell, HP and Ruckus). You will be experienced in creating designs and advising at the pre-sales stage on the Networking & Security elements of a project, including detailed kit-lists of items required for deployment of the designed solution. The candidate should be experienced in deployment to specification or standard and documenting the solutions installed including any deviations from the standard or design, as well as experienced in installing switching/routing/wireless and perimeter security for complex medium-sized corporate networks.

Within the role, there will be regular travel to client sites (occasionally overseas).

Key Skills

• Excellent customer facing skills, with strong interpersonal skills
• Organised, with attention to detail
• Written and oral communication skills
• Reliable, adaptable and flexible
• Eligible to work in the UK
• Full EU/UK driving licence
• Will be eligible for SC clearance
• Work well along and as part of a team
• Previous experience working on client sites
• Experienced in Networks, Switching and Routing, and Wireless Networking
• Experienced with Firewalls and Security
• Demonstrated troubleshooting experience.