Cloud and Infrastructure Solutions

Global network and communications service provider has a requirement for a Senior Network Engineer to join the team. With over 40 years’ experience in their sector, the business has a strong reputation for innovation and customer experience. Their core areas of expertise lie within data networks, security, voice, managed services and professional services.  They have a strong focus on training and development for employees and offer excellent opportunities for progression.

This position will provide dedicated operational support to a specific Managed Service customer’s network. Will be responsible for assuring proactive alarm management, network analysis, routine maintenance, health checks, and crisis management, as well as being an escalation point for the Service Desk, Customer, and Service Managers.

The position includes some queue, workload and team supervision responsibilities, and the role is expected to be a technical focal point and SME within the team for the customer’s network; validating escalations into 3rd level Technical Support, 3rd Party Vendor, and Local Exchange Carriers. Duties also include training other members of the NOC group and associated assurance teams.

Main Responsibilities:

• Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults. Monitor and action the trouble ticket queues daily in a timely and professional manner. Take ownership of complex investigations and work closely with 3rd line Technical Support
• Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk
• Support customer SoW (scope of works) items including major incident management, proactive network audits, problem management, case closure control, service review meetings and ownership of customer improvement plans
• Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis
• Monitoring the network performance, Identification of activities that present risk to the live network. Action and resolve using the correct processes and procedures
• Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison

Experience and skills required:

• Advanced understanding of IP networking specifically Cisco and Juniper, demonstrated via certification and operational experience
• 6 years’ experience working on Data/IP networks within an operational environment; completing 1st/2nd level diagnostics across multiple technologies and Vendors
• Demonstrative experience in Incident Management and Service Operations environments
• Advanced 2nd line technical competency level that spans all IP related technologies
• Organisational skills with ability to work within defined service level agreements and effectively multi-task
• Proactive attitude with an ability to take ownership of issues
• Train Service Desk staff on technical, functional and procedural items
• Excellent customer focus
• SC clearance

Should have an advanced knowledge of the following:

• Cisco CLI & CPE hardware
• Juniper CLI
• IPVPN & MPLS networks
• Switching and Routing Protocols
• Failover Protocols, HSRP, GLBP, VRRP
• LAN management
• DSL/secure DSL
• Ethernet Services
• ISDN services
• Statacom and Lucent ATM
• APM (Application and performance monitoring)

Service Transition, ITIL, Vendor Management, Service Migration, Technology Services.

A Global retail brand has a requirement for a Service Transition Manager to join their EMEA IT department. The successful candidate will be responsible for managing the transition of technical products and services into a brand new service model, therefore it would suit a Service Delivery specialist with experience leading a similar process-driven transition within a large, end-user environment.

The role will focus around management of new infrastructure services into go-live, ensuring the transition process is seamless, and that operational risk is minimised. There will be a strong focus around external vendor management and internal stakeholder communications. Specific tasks will include:

• Ownership of end-to-end service transition programs
• Verification of service design plans, and identification of risks
• Onboarding of services and development of early life support plans
• Design of Service KPI’s, and continual improvement plans

Skills & Experience Required:

• Experience managing IT supplier relationships and deliverables within a multi-vendor. service environment, including service migration projects.
• ITIL certification.
• Background working within an IT function within a large, enterprise environment.
• Strong project management skills, ideally Prince2 certified.
• Excellent communication skills and ability to manage stakeholders effectively.

This is an excellent opportunity to join a Global brand during an exciting period of change. Please apply with CV for further information.

Network Engineer-£36,000

My client a major player in the professional service sector. Due to expansion they are currently recruiting for a talented CCNA qualified Engineer to join their team.

About the role.

The successful candidate will be responsible to provide remote technical support for customers. You will be the link between 1^st Line NOC and the specialist engineering groups and become a key member of their team dedicated to providing a high level of customer service and commitment to their customer base.

Responsibilities

• Provide timely responses any incidents which could include investigation, troubleshooting, diagnostics or data analysis
• Recognise, identify and prioritise incidents in accordance to requirements, policies and operational impact
• Technical ownership of all incidents and clear and concise ensuring to maintain customer satisfaction
• Work alongside the Service Desk and other teams
• Review performance repots and identify trends and changed to help us continuously improve and grow
• Maintaining and updating documentation and technical databases

Key Skills

• Experience of working a shift-based NOC role
• Strong technical diagnostic ability
• Excellent Problem-solving skills
• Engagement with Vendor TAC
• Two years Networking experience
• Ability to build trust and a collaborative relationship with all stakeholders and colleagues
• Excellent customer service skills

Qualifications:

• CCNA or JNCIA level Networking Qualification

Benefits

• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support
• Telent Rewards Scheme
• Training budget
• Career Progression

Qualifications:

• CCNA or JNCIA level Netwirtking Qualification

Benefits

• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support
• Telent Rewards Scheme
• Training budget
• Career Progressio

3^rd Line Network Engineer- £40,500-Bonus

My client an award-winning multinational telecommunications company. Due to expansion they are currently recruiting for an experienced Network Engineer who will be responsible to manage several large accounts.

About the role

My client is looking for an experienced Network Engineer who will  provide dedicated operational support to a specific Managed Service customer’s network. Will be responsible for assuring proactive alarm management, network analysis, routine maintenance, health checks, and crisis management, as well as being an escalation point for the Service Desk, Customer, and Service Managers.

The position successful candidate will be expected to be a technical focal point and SME within the team for the customer’s network; validating escalations into 3^rd level Technical Support, 3^rd Party Vendor, and Local Exchange Carriers. Duties also include training other members of the NOC group and associated assurance teams.

Key skills

• Cisco CLI & CPE hardware
• Juniper CLI
• IPVPN & MPLS networks
• Switching and Routing Protocols
• Failover Protocols, HSRP,GLBP,VRRP
• LAN managment
• DSL/secure DSL
• Ethernet Services
• ISDN services
• Statacom and Lucent ATM
• APM (Application and performance monitoring)

Benefits

• 25 days holiday
• Company Bonus
• Health insurance
• Life Assurance
• Pension
• Employee Assistance Programme
• Training Budget
• Career Progression