We have an exciting opportunity for an experienced Customer service professional to join our client who are a high-end financial services company for a 6 month contract based in North London.
As CJM Specialist you will be responsible for creating and delivering all products and services required to deliver amazing experiences for the customers. You will do this by leading the end-to-end customer journey and taking accountability for both 'run' and change activities of your journey, with the balance tilted towards transformational change and innovation.
Other key tasks for this role-
Owning, monitoring and measuring the end to end customer proposition, experience and performance for customer journey.
Delivering strong performance and meeting commercial targets for customer journey
Owning, managing and supervising the risks in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk
Skills and experience needed-
Experience in mapping customer journeys, highlighting key pain/friction points and highlighting requirements
Strong leadership and people management skills with the ability to lead, inspire, coach and develop teams of professionals performing diverse activities
A passion for improving the customer experience
The ability to collaborate, challenge and influence internal and external stakeholders.
Experience of delivering customer centric transformational change is also desirable.
I am currently working with a few NHS trust who is looking to employ Eletrical and Biomedical Engineering (EMBE) Technicians/ Engineers to join them on temporary/ Fixed Term Basis for up to 6 Months, based on site across different NHS Trust in London and surrounding areas.
They are currently looking to employ engineers who are experienced working on repairing and maintenance of medical devices used within NHS hospitals, and have services a wide range of medical devices.
You will ideally have worked in an NHS Trust/ Hospital Setting and looking to work within the London area.
If you think this is you, and you are looking to take on contract work get in touch!