Case Studies
Our team at idpp specialises in providing tailored project and resource solutions for leading clients, demonstrated through successful case studies that highlight our commitment to high-quality results and consistent support.
“I was the Programme Manager for a project known as ‘One Desktop,’ which involved a full desktop upgrade across the entire group, including a complete transition to Office 365. idpp acted as the primary partner, providing resources for deployments (desktop engineers/floorwalkers) and technical expertise and consulting (architectural, licensing, migration process). Approximately 25 resources were involved in delivering the programme, which was completed on time and within budget, and has been labeled as the best IT/business impact project ever in MAG. idpp was key throughout this period in finding quality resources that could fit with the MAG team, meet the stringent security requirements of an airport, and deliver quality work when challenges arose.”
Programme Manager
MAG is a leading UK airport group, owning and operating Manchester, London Stansted, and East Midlands airports. MAG employs over 6,000 people and serves over 55 million passengers per year. MAG aims to become a global leader in airport management, products, and services. MAG also includes the commercial property division, MAG Property, which has over £640 million in investment property assets across its four airports and has a 50% investment in the £800 million major Enterprise Zone development, Airport City, at Manchester Airport. MAG’s shareholders comprise Manchester City Council (35.5%), IFM Investors (35.5%), and nine other Greater Manchester local authorities (29%). MAG needed an IT services supplier with the expertise, experience, and capability to support and understand the different shareholders, act as brand ambassadors, and provide an excellent, value-driven, trusted service for an ever-growing leading airport group.
Location: London, Midlands, Manchester
Size: 3,500 employees
Industry: Aviation
Challenge
MAG is a major contender in aviation and wants to maintain its position as the best airport group. To do this, they require a supplier who can adapt to their growth and understand their shareholders, as well as the split between private and public sector cooperation. MAG needed a partner rather than just a supplier across all IT functions. To become a global leader, this partner must be a business that truly understands what excellence looks like in their sector and can adapt and grow with them as needed.
Solution
idpp is providing a range of professional IT services to support and maintain Manchester Airport Group’s IT, including programme management, cloud services, data, applications, testing, network, security, infrastructure, and development. We have supplied permanent, contract (T&M), and work package solutions as outlined below:
- Delivered over 1,000 projects to the MAG group (from minor work package BAU to major work package).
- Technical areas placed: project management, transformation, BI, development, testing, cyber, and infrastructure.
- Currently delivering their WAN/LAN, CCTV, cyber, AWS, and SharePoint projects across the full lifecycle.
idpp has provided over 200 on-site permanent, fixed-term, and statement-of-work resources over our four-year contract at Manchester Airport Group’s headquarters, as well as in East Midlands, Stansted, and previously Bournemouth.
The success of the existing partnership between idpp and Manchester Airport Group has led to a significant expansion of the relationship. One reason idpp has delivered successful service is our continued investment in the account team, ensuring we can react to all requirements and requests, no matter how big or small.
Benefit
For idpp, the quality of innovation and understanding of culture are stand-out features of the partnership. “The idpp team has always been there when needed and has, on several occasions, been creative in providing innovative solutions (sometimes with no notice) that enable programmes of work to remain on track. The idpp team has guided MAG in solutions and taken the lead on more complex elements.”
