Case Studies
Our team at idpp specialises in providing tailored project and resource solutions for leading clients, demonstrated through successful case studies that highlight our commitment to high-quality results and consistent support.
“Our partnership with idpp has brought about significant change in a short period; not only are they cost-effective, but they have also been flexible in transitioning their own temporary staff to become permanent members of the Boohoo Group teams. We couldn’t recommend them more as a supplier, and having a single point of contact has enhanced communication and trust.”
Reagen Rourke Head of Procurement
Boohoo Group is a well-known fashion retailer that positions itself as a brand offering affordable fashion for all. Having started with just a handful of staff in 2006, it is now a global name responsible for successful brands, including Boohoo, BoohooMAN, PrettyLittleThing, Nasty Gal, MissPap, Karen Millen, Coast, Oasis, Warehouse, Dorothy Perkins, and Debenhams.
Location: London, Midlands, Manchester
Size: 5,000 employees
Industry: Retail
Challenge
Boohoo Group is one of the world’s largest e-commerce markets and has grown successfully through fast-paced acquisitions. It has approximately 7 million clients around the world and operates in over 100 countries.
To ensure that each of its 11 brands maintains continuity and meets its targets for 100% client satisfaction, Boohoo required a business partner who could support its need for resources to flex up and down when necessary. Due to its varied technology landscape and the speed of change across the organisation, Boohoo was looking for a supplier who could help improve its brand image within the IT sector and develop a strategy to increase positivity within its IT support teams. They needed a resource partner they could trust, who could support and respond within very tight timescales.
Solution
idpp provided a range of IT and change resource services to Boohoo Group, covering a wide array of skill sets and roles, including but not limited to 1st, 2nd, and 3rd line support, project coordination, management, network and infrastructure engineering, problem change leadership, and technical writing.
Over the past 12 months, idpp has provided up to 30 resources, delivered through a combination of T&M and permanent solutions.
idpp has also provided resources on a project basis to aid the smooth and effortless merger of Debenhams into the Boohoo Group. This was successfully achieved by understanding the technology platforms that Debenhams used and providing resource options that could integrate these into the Boohoo business. Our resources worked flexible shift patterns to ensure everything was delivered on time. In addition, Boohoo Group also has access to idpp’s nationwide team of IT, digital, and change experts, whom they draw upon during busy periods in retail, such as Black Friday and the Christmas season. As a consequence of the success of the existing partnership between idpp and Boohoo Group, a significant expansion of the relationship has occurred.
Additionally, by fully understanding the Boohoo culture, idpp has been able to promote employment opportunities in the marketplace more effectively, placing new hires with fresh perspectives. The addition of new employees with a positive approach has helped create a happier IT environment.
Benefits
idpp helped Boohoo reduce its supplier list across resources in difficult locations with complex hiring patterns. idpp successfully changed the brand image for IT workers in the North West, Midlands, and London.
