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Job Description

Skills: First Line Support, 1st Line Support, Service Desk, Service Support, Service Desk, Technical Support

This is an exciting role for a Technical Support Engineer to join a client based in Berkshire on an initial 3-month contract basis. 

Responsibilities & Experience

  • Answer all incoming calls to the Service Desk in a professional, confident and timely manner
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Record all issues within an ITSM system
  • Track issues to resolution
  • Supporting technologies,
  • Update the internal knowledgebase with issue resolution details
  • Monitor, troubleshoot and escalate alerts
  • Escalate problems as required to Tier 2 and Tier 3 support teams
  • Act as a liaison between customers and technical escalation teams / 3rd parties
  • Proven track record with customer service skills
  • Exceptional communication skills, both verbal and written
  • Proven problem solving skills with the ability to identify root cause
  • Knowledge of Office products
  • Possess the ability to work under pressure in a fast moving environment.

Interviews are taking place this week please submit your CV for immediate consideration.

Please note - The service desk runs for 7 days so there will be some weekend work dependant on the rota.


This job has now been filled but you may be interested in:

 

Service Desk Manager

£200 - £250

Skills: Service Desk Manager, Service Desk, Support, Technical Support, Service Analyst, 

Our market leading client requires a Service Desk Manager for an initial 3 month contract to be based out of their Marlow head office. In performing this role you will be responsible for managing the resolution of a backlog of service requests and incidents. 

Responsibilies: 

  • Assigning incoming calls and emails accordingly, including assigning tickets to yourself.
  • To manage the multi-discipline service desk function, ensuring quick transparent communication to customers across the organisation, including remote workers and regional offices
  • Taking a lead and champion role in the use and ongoing development of propriety system management tool
  • Progress any assigned technical support calls through to resolution within agreed contracted service levels, requesting assistance, and escalation if required
  • Assign and update all assigned support tickets promptly and in full, escalating where required.
  • Monitoring all assigned Technical Support tickets for completeness.
  • Liaising across 1st to 3rd support teams and working through escalation process for more problematic Support tickets.

Our client are conducting interviews this week so please submit your CV for immediate consideration. 

First Line Support Analyst

£120 - £150

Skills: First Line Support, 1st Line Support, Service Desk Analyst, Helpdesk Analyst, Technical Support 

Our market leading client requires a 1st Line Support Analyst for a 4-month project to be based out of their Marlow location.

This role is to help ease a backlog of outstanding incidents and requests,

Responsibilities & Experience: 

  • Address outstanding incidents and requests on bulk
  • Answer all incoming calls to the Service Desk in a professional, confident and timely manner
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Escalate problems as required to Tier 2 and Tier 3 support teams

Interviews are taking place from Wednesday the 17th of October, please submit your CV for immediate consideration

1st Line IT Support

£130 - £140

1st Line Service Desk IT Support (Experienced)

Location: Berkshire

Pay: £140 per day

Days: Working on a shift rota basis Monday - Sunday (5 days a week)

Hours: Shifts within hours of: 7am – 8pm Monday – Saturday / Sunday 7am-3pm

Contract Duration: 3 months contract initially – Potential to go permanent after that period

 

An excellent opportunity has arisen for an experienced 1st Line support to work on a service desk via a customer site based in Berkshire of a leading provider of IT Services.

The successful candidate will have good IT understanding and experience, alongside excellent ability to communicate and help with 1st line queries, as they will be liaising with Network providers to help with the movement of lines, password reset’s, and other general 1st Line IT support needs.

Essential Requirements:-

  • Must have good I/T knowledge and experience
  • Strong experience of working on an I/T Helpdesk / 1st Line Support role
  • Excellent communication skills and a helpful manner
  • EPOS experience advantageous

If this role is of interest and fits your skillset well, please apply with your CV today.

Shortlisted candidates will be required to take part in a telephone interview.

First Line Support Analyst

£100 - £140

Skills: First Line Support, 1st Line Support, Service Desk, Service Support, Service Desk, Technical Support

This is an exciting role for a Technical Support Engineer to join a client based in Berkshire on an initial 3-month contract basis. 

Responsibilities & Experience

  • Answer all incoming calls to the Service Desk in a professional, confident and timely manner
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Record all issues within an ITSM system
  • Track issues to resolution
  • Supporting technologies,
  • Update the internal knowledgebase with issue resolution details
  • Monitor, troubleshoot and escalate alerts
  • Escalate problems as required to Tier 2 and Tier 3 support teams
  • Act as a liaison between customers and technical escalation teams / 3rd parties
  • Proven track record with customer service skills
  • Exceptional communication skills, both verbal and written
  • Proven problem solving skills with the ability to identify root cause
  • Knowledge of Office products
  • Possess the ability to work under pressure in a fast moving environment.

Interviews are taking place this week please submit your CV for immediate consideration.

Please note - The service desk runs for 7 days so there will be some weekend work dependant on the rota.

1st Line Service Desk Support

£150 - £150

1st Line Service Desk IT Support 

Location: Berkshire

Pay: £150 per day

Days: Working on a shift rota basis Monday - Sunday (5 days a week)

Hours: Shifts within hours of: 7am – 8pm Monday – Saturday / Sunday 7am-3pm

Contract Duration: 3 months contract initially – Potential to go permanent after that period

Start Date: 1st October 2018

An excellent opportunity has arisen for an experienced 1st Line support to work on a service desk via a customer site based in Berkshire of a leading provider of IT Services.

The successful candidate will have good IT understanding and experience, alongside excellent ability to communicate fluently with European language skills, as they will be liaising with European Network providers to help with the movement of lines, password reset’s, and other general IT support needs.

Essential Requirements:-

  • Must have good I/T knowledge and experience
  • Experience of working on an I/T Helpdesk / 1st Line Support role
  • Excellent communication skills and a helpful manner
  • European language fluency
  • Flexibility to work weekends occasionally

If this role is of interest and fits your skillset well, please apply with your CV today.

Shortlisted candidates will take part in a telephone interview.

1st Line Service Desk Support

£150 - £150

1st Line Service Desk IT Support (Fluent European Language Skills essential)

Location: Berkshire

Pay: £150 per day

Days: Working on a shift rota basis Monday - Sunday (5 days a week)

Hours: Shifts within hours of: 7am – 8pm Monday – Saturday / Sunday 7am-3pm

Contract Duration: 3 months contract initially – Potential to go permanent after that period

Start Date: 1st October 2018

An excellent opportunity has arisen for an experienced 1st Line support to work on a service desk via a customer site based in Berkshire of a leading provider of IT Services.

The successful candidate will have good IT understanding and experience, alongside excellent ability to communicate fluently with European language skills, as they will be liaising with European Network providers to help with the movement of lines, password reset’s, and other general IT support needs.

Essential Requirements:-

  • Must have good I/T knowledge and experience
  • Experience of working on an I/T Helpdesk / 1st Line Support role
  • Excellent communication skills and a helpful manner
  • European language fluency
  • Flexibility to work weekends occasionally

If this role is of interest and fits your skillset well, please apply with your CV today.

Shortlisted candidates will take part in a telephone interview.