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Job Description

This will be an initial 3 month contract (£400 per day) with plan for it to go permanent.

Retail service desk manager  

An IT Managed Services company requires an experienced retail service desk Manager to oversee the provision of retail end user services against a retail store. Based at their client site near Southampton, The right candidate will leave, manage and mentor the service delivery function ( a team of ten), build the capabilities and introduce process for incident, change and problem resolution, they will be expected to be 100% consumer orientated, on delivery exceptional experiences to our business. The role requires someone to play a lead role in the design and future direction of the Service Desk

Essential skills and Experience:

  • Management experience in Service Operations, business processes.
  • Excellent practical understanding of Incident Management, Change & Problem Resolution
  • Strong knowledge of Windows 7, windows 10, sql 2008 and Microsoft office
  • Managed a team of 6 or more, with demonstrated ability in coaching, mentoring and leadership skills
  • Ability to analyse problems and present solutions to management or the business.

If this role sounds like a good fit please submit your CV for immediate consideration, we would be happy to discuss this opportunity with you further.

This job has now been filled but you may be interested in:


Technical Support (First Line)

£120 - £140

Skills: First Line Support, 1st Line Support, Service Desk, Service Support, Service Desk, Technical Support

This is an exciting role for a Technical Support Engineer to join a client based in Berkshire on an initial 3-month contract basis. 

Responsibilities & Experience

  • Answer all incoming calls to the Service Desk in a professional, confident and timely manner
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Record all issues within an ITSM system
  • Track issues to resolution
  • Supporting technologies,
  • Update the internal knowledgebase with issue resolution details
  • Monitor, troubleshoot and escalate alerts
  • Escalate problems as required to Tier 2 and Tier 3 support teams
  • Act as a liaison between customers and technical escalation teams / 3rd parties
  • Proven track record with customer service skills
  • Exceptional communication skills, both verbal and written
  • Proven problem solving skills with the ability to identify root cause
  • Knowledge of Office products
  • Possess the ability to work under pressure in a fast moving environment.

Interviews are taking place this week please submit your CV for immediate consideration.

Please note - The service desk runs for 7 days so there will be some weekend work dependant on the rota.

1st Line Service Desk Support

£150 - £150

1st Line Service Desk IT Support (Fluent European Language Skills essential)

Location: Berkshire

Pay: £150 per day

Days: Working on a shift rota basis Monday - Sunday (5 days a week)

Hours: Shifts within hours of: 7am – 8pm Monday – Saturday / Sunday 7am-3pm

Contract Duration: 3 months contract initially – Potential to go permanent after that period

Start Date: 1st October 2018

An excellent opportunity has arisen for an experienced 1st Line support to work on a service desk via a customer site based in Berkshire of a leading provider of IT Services.

The successful candidate will have good IT understanding and experience, alongside excellent ability to communicate fluently with European language skills, as they will be liaising with European Network providers to help with the movement of lines, password reset’s, and other general IT support needs.

Essential Requirements:-

  • Must have good I/T knowledge and experience
  • Experience of working on an I/T Helpdesk / 1st Line Support role
  • Excellent communication skills and a helpful manner
  • European language fluency
  • Flexibility to work weekends occasionally

If this role is of interest and fits your skillset well, please apply with your CV today.

Shortlisted candidates will take part in a telephone interview.

NOC Technician

Shift Allowance


Our client; A market leading network and communications service provider requires an experienced customer focused NOC Technician to provide operational support to specific customer networks based at their Baskingstoke site.

This will suit a pro active and current NOC Technician within level 2 (preferably) who has excellent communication skills and experience working on IP Networks/ Data and has a qualified CCNP and/or JNCIS Qaulification.


Job Duties:

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults.. Monitor and action the trouble ticket queues on a daily basis in a timely and professional manner. Take ownership of complex investigations and work closely with 3rd line Technical Support.
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk.
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis.

  • This role has been identified as being Non Safety Critical.
  • SC clearence.
  • Good supervisory and people skills.
  • Ability to train and mentor lesser experienced members of the team.
  • Excellent communication skills with ability to converse technical information in a manner appropriate to multiple audiences.
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task.
  • Advanced 2nd line technical competency level that spans all IP related technologies.
  • Cisco CLI & CPE hardware
  • Juniper CLI
  • IPVPN & MPLS networks
  • Switching and Routing Protocols
  • Failover Protocols, HSRP,GLBP,VRRP
  • LAN managment
  • DSL/secure DSL
  • Ethernet Services
  • ISDN services
  • Statacom and Lucent ATM
  • APM (Application and performance monitoring)
  • Any other task as defined by line management

What's on offer?

A competitive salary of £32,000 Shift Allowance

Please forward your CV for immediate consideration!


Java Developer

£400 - £400

Java Developer- Reading- 12-month FTC contract- Up to £400/day

My client, the market leader in its field, is currently seeking an experienced Java Developer to join a leading billing systems provider based in Reading. This is your opportunity to further your career at an organization with a rich set of innovative solutions and continuous growth within the telecommunication industry.

Role deliverables:

  1. Work with designers, product owners, business analysts and software testers to develop accurate codes with minimal errors using Java
  2. Provide high quality software code through unit testing, performance and non-regression testing.
  3. Participate in the architectures change and redesign of the core functionality.
  4. Support product definition and test teams during analysis and functional validation phase.
  5. Monitor and fix software defects raised by customers in test teams.
  6. Participate in the software releases to production and support the different implementations of customers.
  7. Maintain reports and relevant details to help improve software development

Skills required:

1.     Java expertise, including familiarity with J2EE and OO design/development

2.     Developers with experience in Oracle SQL

3.     Experience working with Agile methodology

4.     PL/SQL experience (desirable).

5.     2 to 3 years’ application development experience with Cramer products (essential)

If available and interested, please send through an updated CV.

I look forward to hearing from you.

Network Design engineer

£300 - £400

Network Design Engineer – Surveying, Connectivity, Topology

Network Connectivity Design, Cisco, Routing, Switching, Topology.

A leading provider of IT Services and Solutions requires a Network Design Engineer for a customer project based in Winchester. The successful candidate will join a team large network transformation programme for a large telecoms client, and will be required to provide site designs to identify where new network infrastructure is required. This is an excellent opportunity to work alongside two leading organisations on a high profile  project.

Due to the nature of this role you will be required to be SC cleared, or be able to obtain this.


  • Identify network connectivity options across sites within the customer network – define high and low level IP network topology for each site; allocate router and switch interfaces for services, and relevant IP addressing and VLANS for WAN & LAN connectivity.
  • Deliver proposals for equipment locations – racking, cable routes, power schematics.
  • Pre-build configuration to support WAN and LAN connectivity onto new routers/switches prior to installation.
  • Pre-build configuration onto existing routers & switches in the core network to provide WAN connectivity to customer sites.
  • Microwave Link Management.
  • Drive improvements in technical and service performance by providing technical knowledge around network infrastructure performance.



  • Strong knowledge of cisco switches and routers.
  • Experience of planning network connectivity.
  • Experience identifying physical rack layouts, cable installs and power requirement.
  • Excellent communication skills; ability to work with users at all levels and colleagues/stakeholders on a Global basis.
  • Willingness to travel to various customer site locations.

This will be an initial contract until March 2019, with potential for extensions to ongoing project requirements. Please apply with CV for further details.