Job Description

 

Our client; A market leading network and communications service provider requires an experienced customer focused NOC Technician to provide operational support to specific customer networks based at their Baskingstoke site.

This will suit a pro active and current NOC Technician within level 2 (preferably) who has excellent communication skills and experience working on IP Networks/ Data and has a qualified CCNP and/or JNCIS Qaulification.

 

Job Duties:

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults.. Monitor and action the trouble ticket queues on a daily basis in a timely and professional manner. Take ownership of complex investigations and work closely with 3rd line Technical Support.
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk.
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis.

  • This role has been identified as being Non Safety Critical.
  • SC clearence.
  • Good supervisory and people skills.
  • Ability to train and mentor lesser experienced members of the team.
  • Excellent communication skills with ability to converse technical information in a manner appropriate to multiple audiences.
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task.
  • Advanced 2nd line technical competency level that spans all IP related technologies.
  • Cisco CLI & CPE hardware
  • Juniper CLI
  • IPVPN & MPLS networks
  • Switching and Routing Protocols
  • Failover Protocols, HSRP,GLBP,VRRP
  • LAN managment
  • DSL/secure DSL
  • Ethernet Services
  • ISDN services
  • Statacom and Lucent ATM
  • APM (Application and performance monitoring)
  • Any other task as defined by line management

What's on offer?

A competitive salary of £32,000 Shift Allowance

Please forward your CV for immediate consideration!