Job Description

Skills: First Line Support, 1st Line Support, Service Desk, Service Support, Service Desk, Technical Support

This is an exciting role for a Technical Support Engineer to join a client based in Berkshire on an initial 3-month contract basis. 

Responsibilities & Experience

  • Answer all incoming calls to the Service Desk in a professional, confident and timely manner
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Record all issues within an ITSM system
  • Track issues to resolution
  • Supporting technologies,
  • Update the internal knowledgebase with issue resolution details
  • Monitor, troubleshoot and escalate alerts
  • Escalate problems as required to Tier 2 and Tier 3 support teams
  • Act as a liaison between customers and technical escalation teams / 3rd parties
  • Proven track record with customer service skills
  • Exceptional communication skills, both verbal and written
  • Proven problem solving skills with the ability to identify root cause
  • Knowledge of Office products
  • Possess the ability to work under pressure in a fast moving environment.

Interviews are taking place this week please submit your CV for immediate consideration.

Please note - The service desk runs for 7 days so there will be some weekend work dependant on the rota.