Desktop Support Engineer / BAU Support – PART-TIME
Desktop Support, Windows 7/8/10, Active Directory, Customer Facing, IT Services. PART-TIME – 3 DAYS PER WEEK
A leading IT Managed Services business requires a Desktop Support Engineer for part-time role based in Glasgow. The Engineer will deliver various IT support services at the customer site, focused around resolving IT problems, configuring PC’s, installing, upgrading and replacing core hardware and software. Other responsibilities will include: assisting project teams for IT implementations, installations and upgrades; and asset & warranty management;
To be considered, candidates will have:
Proven experience in a 2nd line Desktop Support capacity.
Experience providing support both by phone and deskside.
Experience of call logging & reporting in an ITSM tool preferably Service Now.
Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office
Knowledge of Microsoft Technology including AD, SCCM.
Good understanding of computer systems, mobile devices (iPhone) and other products
Excellent customer service skills.
Ability to troubleshoot technical problems with enthusiasm.
A flexible approach and good team working skills.
This is an excellent opportunity to join a successful service provider, working alongside one of their largest Global accounts.