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Digital: 2 Jobs

Senior Network Engineer

£35000 - £40000

Global network and communications service provider has a requirement for a Senior Network Engineer to join the team. With over 40 years’ experience in their sector, the business has a strong reputation for innovation and customer experience. Their core areas of expertise lie within data networks, security, voice, managed services and professional services.  They have a strong focus on training and development for employees and offer excellent opportunities for progression.

This position will provide dedicated operational support to a specific Managed Service customer’s network. Will be responsible for assuring proactive alarm management, network analysis, routine maintenance, health checks, and crisis management, as well as being an escalation point for the Service Desk, Customer, and Service Managers.

The position includes some queue, workload and team supervision responsibilities, and the role is expected to be a technical focal point and SME within the team for the customer’s network; validating escalations into 3rd level Technical Support, 3rd Party Vendor, and Local Exchange Carriers. Duties also include training other members of the NOC group and associated assurance teams.

Main Responsibilities:

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults. Monitor and action the trouble ticket queues daily in a timely and professional manner. Take ownership of complex investigations and work closely with 3rd line Technical Support
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk
  • Support customer SoW (scope of works) items including major incident management, proactive network audits, problem management, case closure control, service review meetings and ownership of customer improvement plans
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis
  • Monitoring the network performance, Identification of activities that present risk to the live network. Action and resolve using the correct processes and procedures
  • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison

Experience and skills required:

  • Advanced understanding of IP networking specifically Cisco and Juniper, demonstrated via certification and operational experience
  • 6 years’ experience working on Data/IP networks within an operational environment; completing 1st/2nd level diagnostics across multiple technologies and Vendors
  • Demonstrative experience in Incident Management and Service Operations environments
  • Advanced 2nd line technical competency level that spans all IP related technologies
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task
  • Proactive attitude with an ability to take ownership of issues
  • Train Service Desk staff on technical, functional and procedural items
  • Excellent customer focus
  • SC clearance

Should have an advanced knowledge of the following:

  • Cisco CLI & CPE hardware
  • Juniper CLI
  • IPVPN & MPLS networks
  • Switching and Routing Protocols
  • Failover Protocols, HSRP, GLBP, VRRP
  • LAN management
  • DSL/secure DSL
  • Ethernet Services
  • ISDN services
  • Statacom and Lucent ATM
  • APM (Application and performance monitoring)

Java Developer

Job Title: Software Engineer (Java)- Salary 475 Euros- Dublin

Job Description:  Responsible for the analysis, design, development and delivery of software solutions. Define requirements for new applications and customization adhering to the clients standards, processes and best practices. Develop, customize, and test applications to integrate to the clients specifications. Provide leadership, mentoring, and technical training to other team members 

Major Accountabilities: 

•             Plan, design and develop technical solutions and alternatives to meet business requirements in adherence with the clients standards, processes and best practices. 

•             Lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market. 

•             Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates. 

•             Perform system maintenance, production incident problem management, identification of root cause, remediation of the problems and on-call pager support schedule. Select appropriate technical frameworks and solution delivery methodology. Adapt to the technical artifact templates per the needs of the project and technology. Contribute ideas to help ensure that required standards and processes are in place. Maintain solution and technology road maps. 

•             Research and evaluate current and upcoming technologies and frameworks. 

•             Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks.

•             Collaborate with Vendor Resources for Support of Products. 

•             Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. Ensure knowledge transfer of vendor technology to staff. Provide technical training to the other team members. 

•             Follow and promote Quality Assurance and Quality Control processes in the department. Actively look for opportunities to enhance standards and improve process efficiency. Mentor and guide other team members during all phases of the SDLC. Ensure adequate test coverage in Unit Testing, System Testing/Integration Testing and Performance Testing. Perform Quality Inspections and Walkthroughs throughout the SDLC including Requirements Review, Design Review, Code Review and Security Review to ensure compliance with standards. 

•             Co-ordinate offshore development and manage day to day activities. 


Education: 

•             Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience. 

Knowledge / Experience: 

•             3 to 5 years of experience in related field. 

•             3 to 5 years of experience in delivering secure solutions in Financial Services Sector is preferred. 

•             Broad understanding of Software Engineering Concepts and Methodologies is required. 

•             Demonstrate MC Core Competencies.  

Skills/ Abilities: 

•             Must be high-energy, detail-oriented, proactive and have the ability to function under pressure in an independent environment. 

•             Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.

•             Possesses strong communication skills -- both verbal and written – and strong relationship, collaborative skills and organizational skills. 

•             Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.

If this sounds like a good fit please apply with an up to date copy of your CV.